Gurn Case Study: UK Gov Dept.

‘ Gurn delivers the equivalent to us having an extra 63 staff in our workforce’

Dept Innovation Lead

hm-government

Frustrated with the amount of time staff had to spend searching for information and navigating all their tools, a UK government dept. turned to Gurn for help. We deployed the beta version of Gurn into the department and it delivered instant impact. Our product removed the employees’ frustration and increased their productivity.

About the client

A central government department with thousands of staff based in the UK and hundreds based abroad.

Challenges

  • Large increase in the number of web-based applications used
  • Constant flux within teams caused knowledge dispersion
  • Traditional search tools not coping with complex user permissions
  • Bookmarks heavily used, but unsuitable due to resources constantly being moved
  • Staff losing hours each week looking for information

What Gurn Delivers

  • Staff now have instant access to all information and tools with just one command from their address bar
  • An intuitive and habit-forming product that spreads organically

The impact

  • With 3,800 unique users, the beta version of Gurn delivered a productivity uplift of the equivalent to an extra 63 staff into their workforce
  • Reduced wasted time spent looking for information and navigating to resources
  • Increased collaboration and reduced staff frustration

Key statistics

3,800

unique users p/day

4 days

Time saved p/a by each employee

£ 3.2m

Productivity savings

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